Question/Problem: When I launch WS_FTP (Home or Pro) a small window pops up. Inside is a yellow triangle with the word “Never!”. After clicking ok a few times the error disappears but WS_FTP does not run.
If the WS_FTP Pro splash screen will not go away, end-task the “wsftpgui.exe” process in the task manager (or just reboot the system).
Browse to the following directory:
C:\Program Files\Ipswitch\WS_FTP Professional
Delete the file named psapi.dll
*** Please note: Only delete this file if it is in the WS_FTP Professional directory. Do NOT delete it from any other directory especially Windows or System32. ***